- Developed UX/IA documentation including site outlines, process flows, sketches, scenarios, personas, wireframes, and navigation models for desktop and mobile applications to define functionality and user behavior.
- Collaborated with cross-functional teams and stakeholders including business owners, product managers, UX visual designers, developers, and end users, to identify user interface needs and present design solutions.
- Led UX Design initiatives to enhance the account opening experience, resulting in a significant 53% increase in account openings within three months of launch.
- Spearheaded the delivery of an innovative, interactive retirement tool that offers users a concise overview of retirement investing and financial planning, contributing to a more engaging user experience.
Jackie Watson
UX / IX Designer • Animator • Creative Strategist
